BHPH

 
BHPH May 28, 2024
10:15 am - 11:00 am

BHPH Underwriting is a Team Approach

Tuesday

Hear seasoned dealers discuss how they make sure everyone on their team understands the importance of getting the right customer in the right car. Could underwriting start at the auction or even sooner? In this session, panelists will answer this question and many more to help build an underwriting team philosophy.

11:15 am - 12:00 pm

Show Me The Money! How To Fund Your Business

Tuesday

The old saying is true – you must have money to make money. Finding the right money is the difficult part. Finding money when money is tight, is even harder. Your business needs money to thrive and in this session NIADA BHPH Senior 20 Group Moderator and Consultant, David Brotherton, will walk you through ways to find the right capital to help your dealership thrive.

2:30 pm - 3:15 pm

The BHPH Exit Ramp

Tuesday

The hardest thing about the BHPH business is getting out. Our panel features two dealers of different sizes who weighed the various options and found a path that worked for their dealership. We also have a CPA who can advise those looking to exit. Whether you have children in line to take over; you are about to take over for your parents; you are going to collect out; sell to a competitor; or liquidate your inventory and sell your portfolio, come hear from dealers who have been there and are willing to share their stories.

9:00 am - 9:45 am

Best Ideas From The BHPH Dealer Forum

Wednesday

At NIADA’s BHPH Dealer Forum dealers walked away with a list of best ideas. In this session, attendees will share those ideas including, make-ready lead generation, collections, technicians' pay and more. If you didn’t make the BHPH Dealer Forum, don’t miss this session.

10:00 am - 10:45 am

BHPH Reconditioning Isn’t Patchwork

Wednesday

How you recondition your vehicle on the front end can be a predictor of how the loan will perform on the back end. Setting your customers up for success can pay off for you financially and reputationally. NIADA Senior BHPH 20-Group Moderator and Consultant Bill Elizondo will teach you the top reconditioning habits to set the vehicle, the customer and you up for success.

2:15 pm - 3:00 pm

What Your Customers Are Saying, Even When They Aren’t

Wednesday

Customers talk, even when they don’t. Sometimes the message you need to hear is the one they say when they don’t come back. There hasn’t always been a focus on customer retention in BHPH. Retaining your current customers and getting more customers from them is a key to success any BHPH dealer can vouch for. NIADA Senior 20-Group Moderator and Consultant Ben Goodman will share practices on retaining your customers and gaining their referrals to build your long-term success.

3:15 pm - 4:00 pm

It's All About The Process... To Create More Sales!

Wednesday

Let’s face it, you have a process, even if you don’t. The point is…you need a defined process to help you and your customer get the most out of the experience. Industry expert and current Florida IADA Executive Director, Chuck Bonnano, knows a thing or two about creating an effective process that fits your dealership and maximizes your profits. If want to improve your process to improve your profits, you must define the process first.

4:15 pm - 5:00 pm

The BHPH Tax and Accounting Landscape: Current and Potential Changes for BHPH Dealers

Wednesday

The tax and accounting landscape is constantly changing for BHPH dealers. Knowing, and understanding, the potential changes that affect your dealership is crucial to operating a successful operation. These tax and accounting experts will help you understand the current and proposed laws and potential changes coming down the road.

9:00 am - 9:45 am

Know Your Numbers and Thrive

Thursday

There is certainly more than one way to be successful as a BHPH dealer, but the analytics don’t lie, and “just sell more cars” is never the answer. These two dealers talk about the eight to 10 numbers they review each month to determine the health of their dealership and create a road map of where to go. If you are a new BHPH dealer or struggling to understand what you should be measuring, don’t miss this interactive session with successful dealers discussing real numbers.

10:00 am - 10:45 am

Collections is an Art

Thursday

It may not be a Picasso, but it could save or cost you as much. David Brotherton will moderate a panel of dealers as they explain how to limit the amount of time you spend on collections and maintain them.

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