Compliance

 
Compliance May 28, 2024
10:15 am - 11:00 am

Explaining The New CARS Rule

Tuesday

Offering price, record retention, government fees, dealer fees, advertising rules and disclosure documents – the new FTC CARS Rule will affect each of these areas and more. In this session, Eric Johnson and Mark Metrey will explain the rule, discuss strategies for keeping dealers compliant and provide a self-audit list to identify weaknesses and mitigate risks.

11:15 am - 12:00 pm

E-Titles, Digital Titles and Modernizing the Title and Registration Process

Tuesday

Despite DMVs across the country being slow to adopt new technology and policies to modernize the title and registration process, advancements are happening, such as West Virginia's Digital Title Clearinghouse. What are e-titling and digital titling, and how do they differ from electronic lien and title (ELT) programs that have been around for decades? Tony Hall, Carvana's modernization czar and industry expert, will answer your questions about the modernizing of automotive titling and registration.

2:30 pm - 3:15 pm

I Didn’t Know, is Not a Strategy; Compliance Management Starts at the Dealership

Tuesday

Don’t ignore the importance of dealership compliance and let it become overwhelming. Tyler Kidd of CarMax, Wilson Munsil of Carvana and Andy Graff of CompyAuto will discuss how they manage compliance at various locations. This session will explore policies and practices dealers can employ to stay on top of compliance no matter the size of their operation.

9:00 am - 9:45 am

Your Customers Are Loud, You Control How Loud

Wednesday

We’d love to tell you that every customer will leave happy and stay happy, but that’s not the reality. What you can do is ensure that each customer complaint is handled correctly. Tracy Myers and Eric Wanek will share how they manage customer complaints and the wins and losses they’ve earned along the way.

10:00 am - 10:45 am

Save Your Dealership from Thieves, Spot Document Fraud Before You Sell the Vehicle

Wednesday

Remember the old days when thieves would come to your dealership at night and steal your vehicles? Today the thieves show up during working hours and produce fraudulent documents. Sergeant Darren Schlosser is the foremost authority on helping dealers spot document fraud. Don’t miss this hands-on and interactive breakout session to protect your dealership.

2:15 pm - 3:00 pm

Fireside Chat with the IRS

Wednesday

The federal government has provided millions of dollars to incentivize the sale of used electric vehicles. Come learn more about the Clean Vehicle Tax Credit and other IRS rules and regulations related to the used car industry.

3:15 pm - 4:00 pm

E-Contracting: The Ins, Outs and What You Need to Know

Wednesday

There are many benefits to e-contracting but there are also several compliance issues that could arise. Ace Christian will moderate a panel of dealers and industry experts, discussing the barriers and requirements for dealers and lenders to incorporate an effective and compliant e-contracting process.

4:15 pm - 5:00 pm

Fireside Chat with the FTC

Wednesday

The Federal Trade Commission candidly discusses its recent guidance relating to the automotive industry and practices it is looking to curb.

9:00 am - 9:45 am

Don’t be Held Hostage By a Big Customer Problem

Thursday

Almost every big customer problem starts as a small customer complaint. Making sure your team knows exactly how to address customer complaints is key. Effectively addressing customer issues to mitigate long-term bigger problems is Tom Kline’s specialty. Expect to walk away with tips and strategies to eliminate headaches and improve the bottom line.

10:00 am - 10:45 am

Fireside Chat with the CFPB

Thursday

The Consumer Financial Protection Bureau discusses recent enforcement action relating to the automotive industry and where the agency is focused.

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