Explaining The New CARS RuleTuesday
Offering price, record retention, government fees, dealer fees, advertising rules and disclosure documents – the new FTC CARS Rule will affect each of these areas and more. In this session, Eric Johnson will explain the rule and discuss strategies for keeping dealers compliant. Attendees will walkout with a check-list to conduct a self-audit, identify weaknesses and mitigate risk.
Your Customers Are Loud, You Control How LoudWednesday
We’d love to tell you that every customer will leave happy and stay happy, but that’s not the reality. What you can do is ensure that each customer complaint is handled correctly. Tracy Myers and Eric Wanek will share how they manage customer complaints and the wins and losses they’ve earned along the way.
Save Your Dealership from Thieves, Spot Document Fraud Before You Sell the VehicleWednesday
Remember the old days when thieves would come to your dealership at night and steal your vehicles? Today the thieves show up during working hours and produce fraudulent documents. Sergeant Darren Schlosser is the foremost authority on helping dealers spot document fraud. Don’t miss this hands-on and interactive breakout session to protect your dealership.
Fireside Chat with the FTCWednesday
The Federal Trade Commission candidly discusses its recent guidance relating to the automotive industry and practices it is looking to curb.
Don’t be Held Hostage By a Big Customer ProblemThursday
Almost every big customer problem starts as a small customer complaint. Making sure your team knows exactly how to address customer complaints is key. Effectively addressing customer issues to mitigate long-term bigger problems is Tom Kline’s specialty. Expect to walk away with tips and strategies to eliminate headaches and improve the bottom line.
Fireside Chat with the CFPBThursday
The Consumer Financial Protection Bureau discusses recent enforcement action relating to the automotive industry and where the agency is focused.