Education Lineup
It’s Time to Tune Up Your Service Department
Your service department must be operating as efficiently and effectively as possible. Our panel of experts will share metrics to help you determine if your service department needs a tune-up or is running like a fine-oiled machine. From getting your retail inventory ready for the frontline to servicing retail vehicles after the sale, they will cover it all.
Sullivan Auto Trading, Norfolk, VA
American Auto Brokers, San Antonio, TX
Nyhus Family Sales, Perham, MN
The Best Ideas from Retail 20 Groups
20 Groups are full of dealers sharing the best ideas and holding each accountable. These three seasoned 20 Group members will share the best ideas from their time in a 20 Group. This is where you will find that one nugget you didn’t expect.
Fishers Imports, Fishers, IN
West Auto Sales, Salt Lake City, UT
Noblesville Imports, Noblesville, IN
90 Days to a New Dealership
Come learn the four basic steps to transform your dealership – assess, change, implement and evaluate. Successful dealers implement processes, gain buy-in from stakeholders, and change cultures to ensure the implementation is permanent. This workshop will teach you what to do in 90 days to build a culture of excellence.
NIADA 20 Groups Sales Manager and Moderator
Finding, Selecting and Hiring the “Right” Sales Candidates
Ed Curry will discuss the challenges of finding and selecting salespeople who will do the work needed to successfully contribute to your salesforce. Attendees will walk away with industry-leading solutions and tips for overcoming the obstacles to finding the right salesperson.
NIADA 20 Groups Moderator and Consultant
Building Resilient Dealership Operations and Inventory Strategies in a Volatile Market
Acquiring inventory at the right price remains a dealership’s greatest challenge in today’s unpredictable wholesale market. In this session, we’ll discuss how to thrive and build operational flexibility and resilience with actionable insights on inventory sourcing and mix strategies and adapting to external economic conditions to optimize and maintain dealership profits.
SVP of Sales and Marketing, Kinetic Advantage
F&I Unleashed: Proven Strategies to Maximize Profits and Build a Winning Finance Department
Your F&I department should be a powerhouse of profitability. Learn tactics to structure pay plans to motivate behaviors, streamline product offerings for maximum impact, and integrate F&I seamlessly into your dealership’s culture to thrive in any market.
RightDrive, El Paso, TX
2:10 pm - 3:00 pm
The Best Ideas from BHPH Dealer Forum
The NIADA BHPH Dealer Forum is quickly becoming the marquee event in the country for BHPH dealers. The unique format allows attendees to share ideas and hear from some of the nation’s best dealers. This is the session you will be talking about six months from now, and it will include several of the best ideas from the 2024 forum.
Ace Auto Sales, Fyffe, AL
Auto City, Dallas, TX
Prime Auto USA, Jackson, TN
11:00 am - 11:50 am
Carrot or Stick: Collections Strategies
Finding ways to improve collections can be overwhelming, and strategies change over time. Should collectors be in-house, out of the country, or some hybrid? These dealers will share the practices and processes they have implemented to set them and their customers up for success.
The Sole Savers Auto Sales, Eureka, CA
Thunderbird Auto Finance, Laredo, TX
Shannon Motors, Johnston, RI
3:10 pm - 4:00 pm
The BHPH Vehicle – Getting It to the Frontline and Keeping It on the Road
How much should you be spending in the service department and what should you be spending it on? Our panel of experts will focus on getting your inventory to the frontline and making sure it stays on the road for your customers.
Sorensen Auto Plaza, Shenandoah, IA
Pokey Brimer Auto Sales, Oxford, AL
Markosian Auto, Taylorsville, UT
11:00 am - 11:50 am
Underwriting and Collections: Adapting to Change and Driving Success
Underwriting and collections have changed in the last five years. Brad White will discuss the challenges and opportunities of collecting in the modern environment, where fluctuating financial conditions, evolving regulations and digital transformation redefine the rules.
NIADA 20 Groups Moderator and Consultant
10:00 am - 10:50 am
BHPH 101 – Don’t Forget the Basics
Make sure you aren’t overlooking the obvious and leaving your operation vulnerable. This Business 101 session will focus on the fundamental basics such as cash flow, projections and accountability. Brent Carmichael will walk you through monthly and annual sales models and collections scenarios.
NIADA 20 Groups Director of Education
3:10 pm - 4:00 pm
Reducing Charge-Offs in Today’s Challenging Collection Environment
We all win when the customer makes it to the end of the loan, and we hand them the title. The only way we can do that is to reduce the number of charge-offs. Rondis Cavender will discuss how he has curbed his charge-offs and kept more customers in their vehicles with his 20 Group's best idea “Fresh Start” program.
Cavender Auto Sales, Gainesville, GA
10:00 am - 10:50 am
Know Your Numbers
One of the most popular sessions is back, with an even deeper dive! There is certainly more than one way to be successful as a BHPH dealer. But the analytics don’t lie and “just sell more cars” is never the answer. Darla Booher has specific numbers she constantly reviews to determine the health of her dealership. Don’t miss this interactive session discussing real numbers.
Deal Depot, Greer, SC
9:00 am - 9:50 am
Two Simple DIY Tools for Measuring BHPH Profitability and Cash Flow
BHPH dealers are busy! They don't get enough time at their desk. In this session, Jim Rhoads will walk attendees through how to use these two new free tools to look at profitability and cash flow.
BHPH/LHPH Coach, White Hat Coaching
Leverage the Auction to Satisfy More of Your Dealership’s Needs
Our panel will provide dealers with a better understanding of how they can leverage different auctions to build their inventory. Learn the best ways to source frontline inventory for your dealership, make recoveries, find parts, and save time and money on reconditioning vehicles.
Vehicle Inventory and Service Department Flow: Skills to Improve Carrying Levels and Turn Time
Doug Turner will identify some of the biggest challenges and offer solutions to lower your carrying costs, turn inventory quicker, improve vehicle flow and increase efficiency to maximize your reconditioning output. This session will help improve the customer experience and front-row quantity, and protect your portfolio by keeping your customers on the road.
America’s Car-Mart, Rogers, AR
Certified Master Dealer: How To Become One
The Certified Master Dealer™ (CMD) program was developed to help you manage and grow your business. It is one of the industry’s most respected training programs for independent dealers. Once you complete this certification, you’ll become part of a select group of dealers who are committed to the industry, support compliant business standards and practices, and are leaders in their communities. Want to learn more? This session is for you.
NIADA 20 Groups Moderator and Consultant
Young Guns: Dealers Under 40 Finding Success
The next generation of customers are already showing up at dealerships. It is little wonder the next generation of dealers is stepping into leadership roles in increasing numbers. Three young dealers will discuss how their unique education and experiences translate into customer service, management, marketing and more.
Cassill Motors Inc, Cedar Rapids, IA
Frankman Motor Company, Sioux Falls, SD
Car City of Des Arc, Des Arc, AR
20 Groups – What They Have Done for Me
Have you ever wondered why so many dealers join 20 Groups? This is your opportunity to ask. Our longtime members will share their 20 Group experience and the impact on their dealerships. No question about 20 Groups is off the table.
5 Star Auto Plaza, St. Charles, MO
iGo Group, Columbia, KY
Positioned for Growth: A Proven Strategy to Modernize Your Business and Achieve Record Revenues
In the dynamic landscape of today’s business world, staying ahead requires more than just adaptation; it demands a proactive approach to change. Cory Mosley will show a blueprint for modernization and proven strategies to achieve record-breaking revenues. The first 80 attendees at the session will receive a free copy of his Amazon best-selling book.
Business Strategist & Company Principal, Mosley Strategy Group
Drive to Thrive: Motivating Your Dealership Team for Peak Performance
Boost your team's performance and dealership success by unlocking the power of Play, Purpose and Potential. In this dynamic session, Luke will share strategies to inspire and engage your team and avoid the three biggest motivation killers - emotional burdens, economic pressures and inertia.
Godwin Motors, Columbia, SC
Making Social Media and Video Work at Your Dealership
Social Media is here to stay and the digital consumer is in charge. Come hear from our panel of dealers who are using social media and video to meet their customers where they are shopping and build lasting relationships.
Kelly’s Automotive, Manteo, NC
Phoenix Auto Mall, Southside, AL
Number One Auto Sales, Buckhannon, WV
Finding Your Place in the Marketplace
In this interactive workshop, dealers will find their niche in the marketplace. Attendees will conduct a SWOT analysis to apply to their dealership's operational plan. John Dismukes will also create a marketing mix using the 4 Ps approach (Product, Price, Place, Promotion) from SWOT analysis results.
NIADA 20 Groups Sales Manager and Moderator
How Video Boosts the Bottom Line for Dealerships
Explore the transformative power of video marketing and how it can significantly enhance a dealership's profitability. Attendees will learn how video content drives customer engagement, builds trust, and ultimately increases sales and service revenue. By the end of the session, participants will understand how adopting a strategic video marketing approach boosts visibility, creates customer loyalty and provides a measurable ROI.
Co-Founder, Kamelot Productions
How I Use AI in My Dealership
AI is transforming automotive retail and operations, helping dealers streamline processes, improve customer engagement and increase profitability. In this fireside chat, two experienced dealers will share how they leveraged AI in their businesses from marketing automation and predictive analytics to inventory management and sales optimization. Learn about the latest tools and practical insights and strategies to implement AI in your dealership.
Universal Imports, Rochester, NY
865 Autos LLC, Clinton, TN
Full Throttle Marketing: Rev Up Your Dealership’s Sales
In this fast-paced session, attendees will discover how to create powerful attention-grabbing marketing campaigns to generate leads and drive sales to grow your dealership and dominate your market. Learn message-crafting strategies to convert leads, leverage data to target the right audience, and measure success to maximize ROI.
Frank Myers Auto Maxx, Winston-Salem, NC
Why Your Ad Campaign Keeps Failing and How to Fix It
It's an unfortunate truth that most marketing campaigns fail to deliver real results. Dealers always ask, “What will make my ad campaign successful?” In this session, we'll tackle some of the common mistakes that dealers make with their ads and provide solutions. Samples of good (and not-so-good) campaigns will offer dealers a chance to laugh a little while learning how to craft a campaign that will deliver better results for their dealership.
President, Heider Marketing & Advertising
AI for Everyone: Transforming Your Dealership’s Data into Personalized Success
Say goodbye to generic marketing and hello to a new era of personalization. In this engaging session, you'll discover how to leverage the tools you already use to craft targeted, one-on-one experiences that resonate with every individual. With these easy-to-implement ideas and a touch of innovation, you can personalize your customer interactions and drive your dealership to new heights.
CEO, Space Auto
Mastering AI to Transform Your Dealership
AI is revolutionizing the automotive industry, enhancing everything from marketing, sales, customer service to dealership management. This session explores how tools like generative AI, machine learning, and NLP optimize operations, improve customer engagement and drive sales. Learn how to stay ahead with AI-powered merchandising, personalized marketing and predictive analytics.
CEO, Glo3D.com
Drive Growth and Build Loyalty with AI
With 78% of consumers choosing to buy from the dealership that responds to them first, the pressure for prompt and effective communication is immense. Traditional methods often fall short, leading to missed opportunities and lost sales. Learn about AI tools to help you connect with customers and add to the bottom line.
VP and GM of Automotive, Podium
10x Your Marketing Efficiency with Generative AI
In this dynamic session, Alex Melen will show how generative AI can drive efficiencies and innovation in your SEO, paid search and social media strategies. Dealer Victor Figlin will explain how he’s successfully leveraged AI and other cutting-edge strategies to thrive in today’s competitive landscape.
Co-Founder, SmartSites
Indy Auto Man, Indianapolis, IN
2:20 pm - 3:10 pm
Compliance For a Good Night’s Sleep
Almost every dealer loses sleep worrying about keeping their dealership compliant. From the CFPB, FTC, IRS, state DMVs and attorney generals to other local agencies, it can be overwhelming. This panel of dealers will discuss the practices and processes they use to stay on top of the compliance nightmare and sleep like a baby.
Car City Supercenter, Grand Rapids, MI
City Auto Sales, Memphis, TN
CarHop Auto Sales, Auburn, WA
2:10 pm - 3:00 pm
Driven to Compliance: Navigating Federal and State Laws in the Trump 2.0 Era
In the rapidly shifting regulatory landscape under the Trump 2.0 administration, dealers face unique challenges and opportunities. This session will explore the importance of staying compliant with federal and state laws, provide insights into how the administration's policies impact the automotive industry, identify key areas of legal exposure, and explain practical strategies to safeguard your business.
Partner, Hudson Cook, LLP
Associate, Hudson Cook, LLP
3:10 pm - 4:00 pm
Cybersecurity Made Simple: The Practical Playbook for Auto Dealers
Cybersecurity doesn’t have to be complicated — and ignoring it can cost you. This session offers a clear playbook for protecting your dealership with simple, budget-friendly steps. Learn about top cyber risks, how to make FTC Safeguards compliance work for you, and practical strategies to keep your business secure with the internal capabilities and resources you have available.
Director, OCD-Tech
3:20 pm - 4:10 pm
Q & A With the CFPB
Christopher Kukla of the Consumer Financial Protection Bureau will discuss changes at the agency and answer questions from attendees. Don’t miss this opportunity to hear directly from the CFPB.
Consumer Financial Protection Bureau
11:00 am - 11:50 am
“I Didn’t Know That” Is No Excuse: Overcoming Challenges When Collecting Collateral
Recovering a vehicle after default can be challenging, especially when navigating the varying laws in each state. These legal complexities often present landmines that lenders must avoid. Stefanie and Amy will share best practices that every lender should consider, and recount real-world examples from some of the most challenging states.
Attorney, Weltman, Weinberg & Reis Co
Shareholder, Weltman, Weinberg & Reis Co
10:00 am - 10:50 am
Common Tax Compliance Pitfalls and Opportunities for Dealers
Tax compliance can be tricky for dealers due to their unique needs. This session seeks to set your dealership up for success, covering common mistakes and unique opportunities. Attendees will learn what their CPA should look for to minimize taxes and make better strategic decisions.
CPA, Tax Principal, CLA
Sessions are being added every week. Stay tuned for future updates.
