{"id":6037,"date":"2025-07-02T14:12:03","date_gmt":"2025-07-02T19:12:03","guid":{"rendered":"https:\/\/niada.com\/dashboard\/?p=6037"},"modified":"2025-07-02T14:53:09","modified_gmt":"2025-07-02T19:53:09","slug":"curriculum-announced-for-cmd-retail-bhph-courses","status":"publish","type":"post","link":"https:\/\/niada.com\/dashboard\/curriculum-announced-for-cmd-retail-bhph-courses\/","title":{"rendered":"Curriculum announced for CMD retail, BHPH courses"},"content":{"rendered":"\n

NIADA has announced its curriculum for the upcoming Retail and BHPH Certified Master Dealer classes.<\/p>\n\n\n\n

The BHPH CMD is Aug. 4-7 at the DFW Airport Marriott in Grapevine, Texas. The Retail CMD is Aug. 11-14 at the Airport Marriott in Atlanta, Georgia.<\/p>\n\n\n\n

Registration is underway for both four-day courses at niada.com\/certified-master-dealer<\/a>.<\/p>\n\n\n\n

The CMD program was developed to help dealers manage and grow their business.<\/p>\n\n\n\n

It is one of the industry\u2019s most respected training programs for independent dealers. Once dealers complete this certification, they\u2019ll become part of a group of dealers who are committed to the industry, support compliant business standards and practices, and are leaders in their communities.<\/p>\n\n\n\n

The BHPH Certified Master Dealer program is for dealers who have BHPH\/LHPH operations of wide-ranging portfolios.<\/p>\n\n\n\n

The Retail Certified Master Dealer program is for dealers who do not participate in Buy-Here-Pay-Here. They retail vehicles to consumers and may or may not also have a consumer-facing service department.<\/p>\n\n\n\n

Both courses require six hours of continuing education per calendar year. The Qualifying Continuing Education includes:
\u2022 State association seminars
\u2022 NIADA bootcamps
\u2022 NIADA webinars
\u2022 NIADA led convention sessions
\u2022 NIADA led BHPH Dealer Forum sessions
\u2022 NIADA led state convention sessions<\/p>\n\n\n\n

The registration costs are:
NIADA Members: $4,795
Nonmembers: $5,395
CMD Dealers: $2,397<\/p>\n\n\n\n

The BHPH CMD Curriculum<\/strong><\/p>\n\n\n\n

MONDAY, AUGUST 4<\/p>\n\n\n\n

Compliance
Time: 3 hours
Instructor: Steve Levine, Ignite Consulting Partners
\u2022 Advertising and marketing
\u2022 Customer handling
\u2022 Hiring practices
\u2022 Deal documentation
\u2022 Human resources
\u2022 Service documentation
\u2022 Document maintenance
\u2022 Deal document integrity
\u2022 Collection policies
\u2022 Underwriting policies<\/p>\n\n\n\n

Dealership Accounting
Time: 2 hours, 45 minutes
Instructor: Bob Parnas and Danielle Magouirk, CliftonLarsonAllen, LLP
\u2022 Accounting methods
\u2022 Gross receipts
\u2022 Cost of goods
\u2022 Understanding the balance sheet
\u2022 Expenses
\u2022 Required filings
\u2022 Reinsurance companies
\u2022 Related finance companies
\u2022 NIADA financial statement<\/p>\n\n\n\n

Human Resources
Time: 1 hour, 15 minutes
Instructor: To be announced
\u2022 Personnel structure and roles
\u2022 Recruiting and hiring process
\u2022 Onboarding
\u2022 Initial training
\u2022 Ongoing training
\u2022 Pay plans
\u2022 Performance reviews
\u2022 Terminations<\/p>\n\n\n\n

TUESDAY, AUGUST 5<\/p>\n\n\n\n

Inventory Management
Time: 2 hours, 15 minutes
Instructor: Brad White
\u2022 Vehicle acquisition
\u2022 Intake process
\u2022 Time to line
\u2022 Daily opportunity costs
\u2022 Dealing with the aging process
\u2022 Ongoing on lot maintenance
\u2022 Wholesale decisioning
\u2022 Inventory management tools<\/p>\n\n\n\n

Make Ready and Reconditioning
Time: 1 hour, 45 minutes
Instructor: Brad White
\u2022 Inspection process
\u2022 Repair approval process
\u2022 Parts availability
\u2022 Online tools to increase productivity
\u2022 Quality control process
\u2022 Final inspection
\u2022 Reinspections<\/p>\n\n\n\n

Service
Time: 3 hours, 30 minutes
Instructor: Brent Carmichael
\u2022 Service drive management and intake
\u2022 The service process
\u2022 Work type and labor rates
\u2022 Parts
\u2022 Attracting, recruiting and hiring technicians
\u2022 ADAS and its threats
\u2022 Retail service
\u2022 Structure and role of department service
\u2022 Roles and primary responsibilities
\u2022 Service KPI\u2019s
\u2022 Service drive best practices
\u2022 Lot porter best practices
\u2022 Technician best practices<\/p>\n\n\n\n

WEDNESDAY, AUGUST 6<\/p>\n\n\n\n

Sales
Time: 4 hours
Instructor: Brent Carmichael
\u2022 Traffic control process
\u2022 Phone process
\u2022 Online lead management
\u2022 Road to the sale
\u2022 Appraisal process
\u2022 Management intervention
\u2022 Online lead management
\u2022 Technology to help sales departments<\/p>\n\n\n\n

Underwriting and Collections
Time: 4 hours<\/p>\n\n\n\n

Instructor: Brad White
\u2022 Underwriting
\u2022 Extended service contracts
\u2022 Gap insurance
\u2022 Other products
\u2022 Collections
\u2022 Technology for use in underwriting and collections<\/p>\n\n\n\n

THURSDAY, AUGUST 7<\/p>\n\n\n\n

Marketing and Customer Acquisition
Time: 2 hours, 20 minutes
Instructor: Brent Carmichael
\u2022 Your website is your showroom
\u2022 Web lead statistics
\u2022 Organic leads
\u2022 Third-party providers
\u2022 Business development centers
\u2022 Initial pricing strategy
\u2022 Ongoing pricing strategy
\u2022 Tools for syndicating and improving web presence<\/p>\n\n\n\n

Owner Retention
Time: 2 hours, 15 minutes
Instructor: Brent Carmichael
\u2022 The delivery
\u2022 Reputation management
\u2022 Tools available for managing online reputation
\u2022 Records storage and security
\u2022 Sales prospecting
\u2022 Compliance<\/p>\n\n\n\n

The Retail CMD Curriculum<\/strong><\/p>\n\n\n\n

MONDAY, AUGUST 11<\/p>\n\n\n\n

Compliance
Time: 3 hours
Instructor: Steve Lefkoff, Leftkoff Law, LLC
\u2022 Advertising and marketing
\u2022 Customer handling
\u2022 Hiring practices
\u2022 Deal documentation
\u2022 Human resources
\u2022 Service documentation
\u2022 Document maintenance
\u2022 Deal document integrity<\/p>\n\n\n\n

Dealership Accounting
Time: 2 hours, 45 minutes
Instructor: Deepak Mistry, CliftonLarsonAllen, LLP
\u2022 Accounting methods
\u2022 Gross receipts
\u2022 Cost of goods
\u2022 Understanding the balance sheet
\u2022 Expenses
\u2022 Required filings
\u2022 Reinsurance companies
\u2022 NIADA financial statement<\/p>\n\n\n\n

Human Resources
Time: 1 hour, 15 minutes
Instructor: To be announced
\u2022 Personnel structure and roles
\u2022 Recruiting and hiring process
\u2022 Onboarding
\u2022 Initial training
\u2022 Ongoing training
\u2022 Pay plans
\u2022 Performance reviews
\u2022 Terminations<\/p>\n\n\n\n

TUESDAY, AUGUST 12<\/p>\n\n\n\n

Inventory Management
Time: 2 hours, 15 minutes
Instructor: Ed Curry
\u2022 Vehicle acquisition
\u2022 Intake process
\u2022 Time to line
\u2022 Daily opportunity costs
\u2022 Dealing with the aging process
\u2022 Ongoing lot maintenance
\u2022 Wholesale decisioning
\u2022 Inventory management tools<\/p>\n\n\n\n

Make Ready and Reconditioning
Time: 1 hour, 45 minutes
Instructor: Ed Curry
\u2022 Inspection process
\u2022 Repair approval process
\u2022 Parts availability
\u2022 Online tools to increase productivity
\u2022 Quality control process
\u2022 Final inspection
\u2022 Why T2L is so critical
\u2022 Reinspections<\/p>\n\n\n\n

Marketing and Customer Acquisition
Time: 2 hours, 20 minutes
Instructor: John Dismukes
\u2022 Your website is your showroom
\u2022 Web lead statistics
\u2022 Organic leads
\u2022 Third-party providers
\u2022 Business development centers
\u2022 Initial pricing strategy
\u2022 Ongoing pricing strategy
\u2022 Tools for syndicating and improving web presence<\/p>\n\n\n\n

WEDNESDAY, AUGUST 13<\/p>\n\n\n\n

Sales
Time: 4 hours
Instructor: Ed Curry
\u2022 Traffic control process
\u2022 Phone process
\u2022 Online lead management
\u2022 Road to the sale
\u2022 Appraisal process
\u2022 Management intervention
\u2022 F&I intervention
\u2022 Technology to help sales department<\/p>\n\n\n\n

Finance and Insurance
Time: 30 minutes
Instructor: John Dismukes
\u2022 Finance penetration control
\u2022 Reserve income
\u2022 Extended service contracts
\u2022 Gap insurance
\u2022 Other products
\u2022 F&I compensation
\u2022 F&I income adjustments
\u2022 Technology for use in F&I<\/p>\n\n\n\n

Owner Retention
Time: 2 hours, 15 minutes
Instructor: John Dismukes
\u2022 The delivery
\u2022 Reputation management
\u2022 Tools available for managing online reputation
\u2022 Records storage and security
\u2022 Sales prospecting
\u2022 Service prospecting
\u2022 Compliance<\/p>\n\n\n\n

THURSDAY, AUGUST 14<\/p>\n\n\n\n

Service
Time: 2 hours, 30 minutes
Instructor: Ed Curry
\u2022 Retail service
\u2022 Structure and role of department service
\u2022 Roles and primary responsibilities
\u2022 Service KPI\u2019s
\u2022 Service drive best practices
\u2022 Lot porter best practices
\u2022 Technician best practices<\/p>\n\n\n\n

Service
Time: 3 hours, 30 minutes
Instructor: Ed Curry
\u2022 Service drive management and intake
\u2022 The service process
\u2022 Work type and labor rates
\u2022 Parts
\u2022 Attracting, recruiting and hiring technicians
\u2022 Driving retail service
\u2022 ADAS and its threats<\/p>\n","protected":false},"excerpt":{"rendered":"NIADA has announced its curriculum for the upcoming Retail and BHPH Certified Master Dealer classes. The BHPH CMD…\n","protected":false},"author":1,"featured_media":6040,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"csco_singular_sidebar":"","csco_page_header_type":"","csco_appearance_grid":"","csco_page_load_nextpost":"","csco_post_video_location":[],"csco_post_video_location_hash":"","csco_post_video_url":"","csco_post_video_bg_start_time":0,"csco_post_video_bg_end_time":0,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[44,8,43],"tags":[],"class_list":{"0":"post-6037","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-best-practices","8":"category-niada-news","9":"category-training","10":"cs-entry","11":"cs-video-wrap"},"_links":{"self":[{"href":"https:\/\/niada.com\/dashboard\/wp-json\/wp\/v2\/posts\/6037","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/niada.com\/dashboard\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/niada.com\/dashboard\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/niada.com\/dashboard\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/niada.com\/dashboard\/wp-json\/wp\/v2\/comments?post=6037"}],"version-history":[{"count":0,"href":"https:\/\/niada.com\/dashboard\/wp-json\/wp\/v2\/posts\/6037\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/niada.com\/dashboard\/wp-json\/wp\/v2\/media\/6040"}],"wp:attachment":[{"href":"https:\/\/niada.com\/dashboard\/wp-json\/wp\/v2\/media?parent=6037"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/niada.com\/dashboard\/wp-json\/wp\/v2\/categories?post=6037"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/niada.com\/dashboard\/wp-json\/wp\/v2\/tags?post=6037"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}