{"id":6379,"date":"2025-10-08T11:34:09","date_gmt":"2025-10-08T16:34:09","guid":{"rendered":"https:\/\/niada.com\/dashboard\/?p=6379"},"modified":"2025-10-08T11:57:34","modified_gmt":"2025-10-08T16:57:34","slug":"the-right-acquisition-strategy-sets-the-dealership-and-customer-up-for-success","status":"publish","type":"post","link":"https:\/\/niada.com\/dashboard\/the-right-acquisition-strategy-sets-the-dealership-and-customer-up-for-success\/","title":{"rendered":"The Right Acquisition Strategy Sets the Dealership and Customer Up for Success"},"content":{"rendered":"\n<p>From the October issue of <a href=\"https:\/\/digitaleditions.walsworth.com\/publication\/?i=853783&amp;p=32&amp;view=issueViewer\" target=\"_blank\" rel=\"noopener\">UCD<\/a><\/p>\n\n\n\n<p>By Doug Turner<\/p>\n\n\n\n<p>Getting quality inventory to the front line is essential\u2014but it starts long before the recon process or the test drive. It begins with acquisition.<\/p>\n\n\n\n<p>Inventory acquisition is the pipeline for your dealership. When you buy the right vehicles, everything else flows smoothly: more sales, fewer mechanical expenses, fewer comebacks, and stronger collections. It\u2019s all tied to disciplined purchasing\u2014the right make, the right model mix, and mechanically sound vehicles.<\/p>\n\n\n\n<p>If you\u2019re not buying right, inefficiencies creep into the process. Vehicles get delayed reaching the front line, sales slowdown, inventory ages. and costs rise. The outcome is determined by how methodical and consistent you are in the buying process. That means leveraging every available tool\u2014OBD2 scans, condition reports, and thorough pre-auction or online research.<\/p>\n\n\n\n<p><strong>Build a Buy and No-Buy List<\/strong><\/p>\n\n\n\n<p>Every dealership should create a buy\/no-buy list, based on store-specific data. For multi-location groups, remember that different markets demand different vehicles. On these lists, get specific\u2014note per-model details to watch out for, like common problem areas or features that need inspection.<\/p>\n\n\n\n<p>These lists are living documents. Update them quarterly using trends from:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Pre-sale recon expenses<\/strong><\/li>\n\n\n\n<li><strong>Post-sale warranty claims<\/strong><\/li>\n\n\n\n<li><strong>Service contract issues<\/strong><\/li>\n\n\n\n<li><strong>Customers pay expenses<\/strong><\/li>\n\n\n\n<li><strong>Retail sale performance<\/strong><\/li>\n<\/ul>\n\n\n\n<p>A vehicle that sells quickly but drives up service costs isn\u2019t just an expense\u2014it\u2019s a threat to your reputation.<\/p>\n\n\n\n<p><strong>Involve the Whole Team<\/strong><\/p>\n\n\n\n<p>The buy\/no-buy list shouldn\u2019t be created in isolation. Bring everyone to the table\u2014buyers, service, sales, and collections\u2014for a quarterly review. This cross-functional discussion ensures alignment. For example, a buyer may love a certain model, while the service manager flags recurring mechanical problems. These conversations refine the list and keep the team accountable.<\/p>\n\n\n\n<p><strong>Discipline Over Volume<\/strong><\/p>\n\n\n\n<p>Whether you\u2019re buying one car or 100, the approach must remain logical and disciplined. Filling the lot just for the sake of it leads to costly outcomes. Quantity never outweighs quality in your acquisition strategy.<\/p>\n\n\n\n<p><strong>Leverage Trusted Sources<\/strong><\/p>\n\n\n\n<p>I\u2019m also a strong believer in sourcing from proven partners. If an auction or vendor consistently delivers quality vehicles, lean into that relationship. Over time, you\u2019ll identify opportunities by mileage, year, or model that align with your dealership\u2019s needs and strengthen your buying strategy.<\/p>\n\n\n\n<p><strong>Doug Turner, Senior Director of Remarketing at America\u2019s Car-Mart, will be leading the deep-dive workshop \u201cThe Heart of the Matter \u2013 Inventory Management\u201d at the NIADA BHPH Dealer Forum.<\/strong><\/p>\n\n\n\n<p>Acquisition is the true starting point of a vehicle\u2019s journey. Buy responsibly, buy intelligently, and the rest of your operation\u2014recon, sales, and collections will be set up for success.<\/p>\n","protected":false},"excerpt":{"rendered":"From the October issue of UCD By Doug Turner Getting quality inventory to the front line is essential\u2014but&hellip;\n","protected":false},"author":1,"featured_media":6380,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"csco_singular_sidebar":"","csco_page_header_type":"","csco_appearance_grid":"","csco_page_load_nextpost":"","csco_post_video_location":[],"csco_post_video_location_hash":"","csco_post_video_url":"","csco_post_video_bg_start_time":0,"csco_post_video_bg_end_time":0,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[3,44,5,11],"tags":[],"class_list":{"0":"post-6379","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-industry","8":"category-best-practices","9":"category-bhph","10":"category-inventory-floor-planning","11":"cs-entry","12":"cs-video-wrap"},"_links":{"self":[{"href":"https:\/\/niada.com\/dashboard\/wp-json\/wp\/v2\/posts\/6379","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/niada.com\/dashboard\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/niada.com\/dashboard\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/niada.com\/dashboard\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/niada.com\/dashboard\/wp-json\/wp\/v2\/comments?post=6379"}],"version-history":[{"count":0,"href":"https:\/\/niada.com\/dashboard\/wp-json\/wp\/v2\/posts\/6379\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/niada.com\/dashboard\/wp-json\/wp\/v2\/media\/6380"}],"wp:attachment":[{"href":"https:\/\/niada.com\/dashboard\/wp-json\/wp\/v2\/media?parent=6379"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/niada.com\/dashboard\/wp-json\/wp\/v2\/categories?post=6379"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/niada.com\/dashboard\/wp-json\/wp\/v2\/tags?post=6379"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}