{"id":6914,"date":"2026-03-04T18:23:48","date_gmt":"2026-03-05T00:23:48","guid":{"rendered":"https:\/\/niada.com\/dashboard\/?p=6914"},"modified":"2026-03-04T18:23:51","modified_gmt":"2026-03-05T00:23:51","slug":"carmax-announces-chatgpt-app-for-used-car-market","status":"publish","type":"post","link":"https:\/\/niada.com\/dashboard\/carmax-announces-chatgpt-app-for-used-car-market\/","title":{"rendered":"CarMax announces ChatGPT app for used car market"},"content":{"rendered":"\n<p>With more consumers turning to AI for assistance in their car-buying journey, CarMax announced this week that it is launching its own app with ChatGPT.<\/p>\n\n\n\n<p><a href=\"https:\/\/media.carmax.com\/press-releases\/news-release\/2026\/CarMax-Launches-First-of-Its-Kind-Car-Shopping-and-Selling-Experience-in-ChatGPT-App-Store\/default.aspx\" target=\"_blank\" rel=\"noopener\">CarMax is the first auto retailer<\/a> to debut a ChatGPT app, which will allow consumers to buy vehicles through the platform and also get offers for selling their vehicles.<\/p>\n\n\n\n<p>\u201cUsed car shopping online can often feel overwhelming,\u201d explains Diane Cafritz, CarMax Chief Innovation &amp; People Officer. \u201cBy bringing CarMax\u2019s nationwide inventory and shopping tools into ChatGPT, we\u2019re giving customers a simple, reliable way to explore their options within a platform they are already using. This integration is another step in making the car-shopping experience more seamless than ever before.\u201d<\/p>\n\n\n\n<p>The integration will allow consumers to search CarMax\u2019s inventory utilizing generative AI and its conversational tone to find their vehicle preferences \u2013 models, features, mileage and prices. Sellers will be able to ask about their vehicle\u2019s value and receive information about CarMax offers on their make and model.<\/p>\n\n\n\n<p>CarMax joins auto marketplaces AutoTrader and CarGurus, who have previously launched apps on ChatGPT.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.coxautoinc.com\/insights-hub\/cox-automotive-car-buyer-journey-study-finds-efficiency-digital-tools-and-ai-drive-record-satisfaction\/\" target=\"_blank\" rel=\"noopener\">Cox Automotive\u2019s Car Buyer Journey<\/a> study of 2025 data found that 19 percent of vehicle shoppers utilized AI tools in the buying process and more than 80 percent of 2,300 consumers polled expected AI to reshape how cars are bought in the next 10 years.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"With more consumers turning to AI for assistance in their car-buying journey, CarMax announced this week that it&hellip;\n","protected":false},"author":1,"featured_media":6915,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"csco_singular_sidebar":"","csco_page_header_type":"","csco_appearance_grid":"","csco_page_load_nextpost":"","csco_post_video_location":[],"csco_post_video_location_hash":"","csco_post_video_url":"","csco_post_video_bg_start_time":0,"csco_post_video_bg_end_time":0,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[3],"tags":[],"class_list":{"0":"post-6914","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-industry","8":"cs-entry","9":"cs-video-wrap"},"_links":{"self":[{"href":"https:\/\/niada.com\/dashboard\/wp-json\/wp\/v2\/posts\/6914","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/niada.com\/dashboard\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/niada.com\/dashboard\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/niada.com\/dashboard\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/niada.com\/dashboard\/wp-json\/wp\/v2\/comments?post=6914"}],"version-history":[{"count":0,"href":"https:\/\/niada.com\/dashboard\/wp-json\/wp\/v2\/posts\/6914\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/niada.com\/dashboard\/wp-json\/wp\/v2\/media\/6915"}],"wp:attachment":[{"href":"https:\/\/niada.com\/dashboard\/wp-json\/wp\/v2\/media?parent=6914"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/niada.com\/dashboard\/wp-json\/wp\/v2\/categories?post=6914"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/niada.com\/dashboard\/wp-json\/wp\/v2\/tags?post=6914"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}