Registration Desk

Breakfast

Get the day started off right with a cup of joe and nutrition to fuel you throughout the day while getting a chance to mingle with friends and our Sponsors.

Panel Discussion: The Best Ideas from 20 Group Members

20 Groups are full of dealers sharing the best ideas and holding each accountable. These four seasoned 20 group members will share some of the best ideas from their time in a 20 group. This is the session where you will find that one nugget you didn’t expect.

Breakout Session: The Collections and Underwriting Mindset

There’s no shortage of thoughts and processes on having the right mindset for collections and underwriting. Successful dealer, Govinda Romero, will share the practices he put in place to ensure his dealership is successful in both.

Breakout Session: Consistency + Accountability = A Successful Sales Team

Keeping your customer in the car is what BHPH is all about, but building a successful sales team will help improve your overall operation. Jeff Watson and Luke Godwin will show you how consistency and accountability have helped them improve sales and the bottom line.

Panel Discussion: Getting the Vehicle Is Easy, Getting It to the Frontline Is Vital

How much should you be spending in the service department and what should you be spending it on? Our panel will focus on getting your inventory to the frontline and making sure it stays on the road for your customers.

Breakout Session: Reducing Charge Off in Today’s Challenging Collection Environment

We all win when the customer makes it to the end of the loan, and we hand them the title. The only way we can do that is to reduce the number of charge-offs. Come hear Rondis Cavender discuss how he has worked to curb his charge-offs and keep customers in the vehicle, including his “Fresh Start” program that won him the best idea in his 20 Group.

Breakout Session: What Keeps a Dealer up at Night

If you are in a 20 Group you’re familiar with hot topics. This session will focus on compliance hot topics. We asked dealers for a list of some of their most challenging compliance issues they would like to address: credit card convenience fees, advertising rules, privacy and safeguarding consumer information all made the short list. This session we will cover those plus more. Have a question? Send it our way and we will add it to the list.

Panel Discussion: Collections Strategies that Work

Finding the best way to improve collections can be overwhelming, and strategies can change over time. These dealers will share the practices and processes they implemented in their dealership to set them and their customers up for success.

Breakout Session: Know Your Numbers

There is certainly more than one way to be successful as a BHPH dealer, but the analytics don’t lie, and “just sell more cars” is never the answer. Chad Randash has eight numbers he reviews constantly to determine the health of his dealership. Don’t miss this interactive session discussing real numbers.

Breakout Session: AI to Action

Learn to integrate emerging AI tools into your business to save time and grow sales.  Explore emerging trends, understand privacy of AI and build your first AI tool.

Lunch

Take in some New Orleans cuisine while you discuss what you’ve learned so far and find solutions that can help your business.

Dealer-led Roundtables

You’ll be placed into a dealer roundtable with like sized dealers and operations. Discuss sales, inventory, reconditioning, customer retention, capital, and other hot topics during these dealer-led roundtables.

Roundtables moderated by:

Jack Carter, Turn & Burn Motors (Conyers, GA)
Location: Mardi Gras G-H

Nick Markosian, Markosian Auto (Taylorsville, UT)
Location: Balcony M

Alan Lindsey, iGo Group (Columbia, KY)
Location: Balcony L

Ben Libby, Highway Motors (Chico, CA)
Location: Balcony J

Rich Barnard, Tio Chuy's Auto Sales (Oklahoma City, OK)
Location: Balcony K

Russell Moore, Top Notch Used Cars (Conroe, TX)
Location: Mardi Gras F

Steve Jordan, AutoVida (Lancaster, TX)
Location: Balcony I

Reception

Start the night off right with a reception. You can use this time to continue discussions with partners, friends, or to make plans for dinner.

Breakfast

Grab some food and coffee before heading to the closing session.

Closing General Session

Jeff Watson and Luke Godwin of The Independent Dealer Podcast will kick things off with the best idea competition. Each dealer moderator will present the best ideas from the Monday roundtable sessions and attendees will select the overall winner. This will give you a few more nuggets before you head home. The winner will receive a free registration to the 2025 NIADA Convention and four night in a luxury suite at the Fontainebleau. BHPH Legend, Ingram Walters will wrap things up with an entertaining, informative, and enlightening keynote presentation on what you should and should not do during these challenging times as a BHPH dealer.