Tom Kline

Tom Kline

Lead Consultant & Founder, Better Vantage Point
Norfolk, VA

All Sessions by Tom Kline

9:00 am - 9:45 am

Don’t be Held Hostage By a Big Customer Problem


Almost every big customer problem starts as a small customer complaint. Making sure your team knows exactly how to address customer complaints is key. Effectively addressing customer issues to mitigate long-term bigger problems is Tom Kline’s specialty. Expect to walk away with tips and strategies to eliminate headaches and improve the bottom line.