Senior Moderator, NIADA 20 Groups
Is anyone on your team next in line to take a key position, fill a recent vacancy, or even be the next superstar? If the answer is I don’t know, no, or maybe – you have a bench strength problem. Ben Goodman will show you how to build your bench strength from hiring, onboarding to employee development.
Customers talk, even when they don’t. Sometimes the message you need to hear is the one they say when they don’t come back. There hasn’t always been a focus on customer retention in BHPH. Retaining your current customers and getting more customers from them is a key to success any BHPH dealer can vouch for. NIADA Senior 20-Group Moderator and Consultant Ben Goodman will share practices on retaining your customers and gaining their referrals to build your long-term success.