Attracting the Next Generation of TechniciansTuesday
Repairing vehicles is the easy part, but finding and retaining technicians has become one of the industry's greatest tests. Jay Goninen has been in repair shops since he was 9. He has been a professional technician and managed numerous shops. He is committed to helping dealers attract and retain the next generation of technicians.
Keeping Score to Keep Everyone AccountableTuesday
Dealer Luke Godwin says keeping employees accountable can be fun. He finds ways to keep the score at everything and encourages healthy competition among his team. Come hear how he uses an actual scoreboard to promote accountability and keep everyone focused on the daily, weekly, monthly and annual goals.
Is Anyone On The BenchTuesday
Is anyone on your team next in line to take a key position, fill a recent vacancy, or even be the next superstar? If the answer is I don’t know, no, or maybe – you have a bench strength problem. Ben Goodman will show you how to build your bench strength from hiring, onboarding to employee development.
Your "Gut Feeling" May Be The ProblemWednesday
As we face some of the greatest challenges our industry has seen in years, the “gut” way of doing things may be holding you back. Jon Turan will tell you fighting the gut feeling and trusting the numbers is not easy, but it’s the future and his obsession. He will explain how to find and trust the answers in the data.
Certified Master Dealer: An Informative Update and How To Become OneWednesday
Whether you’re a current Certified Master Dealer or want more information on becoming one, this is the session for you. Being a Certified Master Dealer (CMD) comes with a lot of prestige. It’s a commitment to excellence, customer experience and the knowledge to put your dealership on a profitable and compliant path. Ed Curry, NIADA Senior 20 Group Moderator, sits down with Joe Lescota to update current CMDs on what’s changed in the industry and provide information for those who want to become a Certified Master Dealer.
Where Management and Entrepreneurship CollideWednesday
Success as an entrepreneur and used car dealer isn’t guaranteed. It takes a detailed business plan. Jim Hop, Department Chair for Entrepreneurship and Franchising Management at Northwood University, will lead you through how to diagram business models and develop plans to enhance the profitability of your dealership or department using the Business Model Canvas. Learn how to identify emerging trends and unmet needs, and generate new business ideas.
Do You Have a Weak Spot - Employee Safety Plans and MoreWednesday
Active shooter, irate customer, petty thief, or an organized crime ring. Today, dealers have to be prepared for everything and recognize when you, your employees, or your property may be in danger. Learn from Sgt. Darren Schlosser of the Houston Police Department strategies you should implement before, during, and after an emergency at your dealership.
Leadership – Focus on Culture and the Sales Will FollowWednesday
Glenn Lundy, a 26-year automotive industry veteran, breaks down his journey from 120 to 1,043 cars at a small-town Kentucky dealership. He’ll share his strategies, insights and the lessons from his successes and failures. Be inspired and equipped with practical tools for unleashing potential in small markets, building a winning culture and transformational leadership.