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Collections class to help dealers cut delinquencies

March 27, 2023

Collections is a continuous process at a buy-here, pay-here dealership.

Dealerships are looking for proven strategies to increase collections and reduce delinquencies and charge-offs. During the virtual BHPH Collections Workshop 10 a.m. to 4 p.m. April 4, NIADA Senior 20 Group Moderator and Trainer Bill Elizondo will cover proven techniques to help dealerships increase their collections.

“I’ve had individuals come to this class, and they’ve seen an immediate impact in their collection percentages.”
Bill Elizondo, NIADA Senior 20 Group Moderator and Trainer

“I’ve had individuals come to this class, and they’ve seen an immediate impact in their collection percentages,” Elizondo said.

The course is $299 for NIADA members and $395 for non-members. The group rate for NIADA members sending two or more employees from the same store is $269 per person.

“It is a good six hours of talking on everything you would want to know — tips, tricks and opportunities — to get better at collections,” Elizondo said.

Elizondo has spent more than 31 years training and leading high-achieving sales teams, collections and operations in the subprime and BHPH markets, including highly successful tenures with the nation’s largest publicly traded BHPH organization America’s Car-Mart and Superior Auto. Elizondo’s leadership and expert understanding of every BHPH discipline significantly improved operational performance at every stop.

The virtual class is for employees of all levels of experience, from those new to collections to veterans.

The goal is to help attendees establish processes for making collections easier, develop consistent procedures, comply with rules and regulations, and make the right decisions for customers and the business.

“It’s not just a matter of just being able to talk and just educating you,” Elizondo said. “It’s having a communication with the others in the group. The last group that I had was over 30 people. We had a great class and had a lot of collaboration. At the end of the day, everybody got a lot of great insight and great information to be able to do great collection work. Because it’s all about the relationship. If you can understand that part of it, you’re gonna have a great time in this class and you’re gonna learn a lot of different things.”

See a list of other classes this spring at niada.com/course-schedule.

NIADA Author

The National Independent Automobile Dealers Association (NIADA) is among the nation’s largest trade associations, representing the used motor vehicle industry comprised of some 40,000 licensed used car dealers. Since 1946, NIADA has represented the voice and interests of used car dealers at the federal level in Washington D.C. Coupled with its state association network across the country, NIADA’s grass-roots framework provides a dual layer of advocacy unmatched in the used motor vehicle industry. For 75 years, NIADA has engineered programs and leveraged technology to fulfill its mission to advance, educate and promote the independent used car dealer. NIADA members subscribe to a strict Code of Ethics of duty, honor and integrity, and believe in the advancement of small business in support of the free-market system. More information about NIADA, visit www.niada.com.