Collections class to help dealers cut delinquencies

Collections is a continuous process at a buy-here, pay-here dealership.

Dealerships are looking for proven strategies to increase collections and reduce delinquencies and charge-offs. During the virtual BHPH Collections Workshop 10 a.m. to 4 p.m. April 4, NIADA Senior 20 Group Moderator and Trainer Bill Elizondo will cover proven techniques to help dealerships increase their collections.

“I’ve had individuals come to this class, and they’ve seen an immediate impact in their collection percentages.”

Bill Elizondo, NIADA Senior 20 Group Moderator and Trainer

“I’ve had individuals come to this class, and they’ve seen an immediate impact in their collection percentages,” Elizondo said.

The course is $299 for NIADA members and $395 for non-members. The group rate for NIADA members sending two or more employees from the same store is $269 per person.

“It is a good six hours of talking on everything you would want to know — tips, tricks and opportunities — to get better at collections,” Elizondo said.

Elizondo has spent more than 31 years training and leading high-achieving sales teams, collections and operations in the subprime and BHPH markets, including highly successful tenures with the nation’s largest publicly traded BHPH organization America’s Car-Mart and Superior Auto. Elizondo’s leadership and expert understanding of every BHPH discipline significantly improved operational performance at every stop.

The virtual class is for employees of all levels of experience, from those new to collections to veterans.

The goal is to help attendees establish processes for making collections easier, develop consistent procedures, comply with rules and regulations, and make the right decisions for customers and the business.

“It’s not just a matter of just being able to talk and just educating you,” Elizondo said. “It’s having a communication with the others in the group. The last group that I had was over 30 people. We had a great class and had a lot of collaboration. At the end of the day, everybody got a lot of great insight and great information to be able to do great collection work. Because it’s all about the relationship. If you can understand that part of it, you’re gonna have a great time in this class and you’re gonna learn a lot of different things.”

Register for the class here.

See a list of other classes this spring at

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