NIADA relaunches Certified Master Dealer Program
In the program’s near three decades, 270 auto dealers earned the distinction of being a NIADA Certified Master…
Why customers pay late, how to get on-time payments
Late payments from customers impact many facets of a business, restricting cash flow, taking up resources and costing…
LHPH class offers information on growing market segment
With monthly car payments on new vehicles now topping $700 and used car payments around $570, affordability is…
BHPH New Dealer Academy starts, showing trends
With interest rates rising and inflation still hovering around 5 percent, money is tightening for many Americans. Delinquencies…
Safeguards Rule Playbook leads dealers to compliance
The Federal Trade Commission in November extended the deadline for all the provisions of the Safeguards rule to…
Emotional intelligence: a good dealership habit to pick
“The purpose of habit is to remove that action from self-negotiation. You no longer expend energy deciding whether…
Is that new hire the right fit?
Hiring and training a new employee can be very expensive. Hiring and training a new employee that does…