With the tightening in the economy due to inflation, having proper collection practices is more critical than ever for dealerships.
NIADA Senior 20 Group Moderator, trainer and consultant Bill Elizondo will help dealerships create effective processes during the Collections Management class Dec. 11 in Dallas.
NIADA’s BHPH Collections Management course is a comprehensive 7-hour workshop and will be conducted in a small classroom setting. Registration is open for the class from 9 a.m. to 4 p.m. Dec. 11 at the Courtyard Dallas DFW Airport.
Elizondo, who has spent more than 30 years training and leading high-achieving sales teams, collections and operations in the subprime and BHPH markets, including highly successful tenures with the nation’s largest publicly traded BHPH organization America’s Car-Mart and Superior Auto, wants to help dealers learn how to build relationships with customers to improve collections.
“Collections is getting harder because people are avoiding us a lot more because we’ve never built that relationship,” Elizondo said.
Elizondo will teach attendees proven techniques that streamline collections processes, increase collections, and reduce delinquencies and charge-offs.