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Best Practices
68 posts
How to attract customers in today’s used vehicle market
In today’s used vehicle market, with increasing wholesale prices and challenges of affordability for consumers, dealers are looking…
BHPH service management class to help improve shops
With used vehicle inventory remaining tight and the wholesale prices of vehicles escalating, there’s an added need for…
NIADA relaunches Certified Master Dealer Program
In the program’s near three decades, 270 auto dealers earned the distinction of being a NIADA Certified Master…
Why customers pay late, how to get on-time payments
Late payments from customers impact many facets of a business, restricting cash flow, taking up resources and costing…
LHPH class offers information on growing market segment
With monthly car payments on new vehicles now topping $700 and used car payments around $570, affordability is…
Safeguards Rule Playbook leads dealers to compliance
The Federal Trade Commission in November extended the deadline for all the provisions of the Safeguards rule to…
Emotional intelligence: a good dealership habit to pick
“The purpose of habit is to remove that action from self-negotiation. You no longer expend energy deciding whether…
Is that new hire the right fit?
Hiring and training a new employee can be very expensive. Hiring and training a new employee that does…
